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How to Build a Global Startup Community: Lessons From 13 Years | Jatin Chaudhary, eChai Ventures

Jatin Chaudhary, co-founder of eChai Ventures, explains how a meetup in Ahmedabad grew into a startup community with events across many cities and countries, and what founders can learn about community building.
Jatin Chaudhary, eChai Ventures on The Builders Club Startup Founders Podcast
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Every founder eventually hears the advice to build a community. Jatin Chaudhary has been doing exactly that for more than a decade, long before it became a buzzword.

Jatin is a co-founder of eChai Ventures, one of the oldest entrepreneur communities in India, which began with meetups in Ahmedabad and now runs events across cities and countries. He joined The Builders Club Startup Founders Podcast to share what he has learned about building and sustaining a startup community.

How do you build a startup community that lasts? Jatin Chaudhary’s core thesis

Jatin keeps his definition of community loose, because he believes it keeps changing. What matters to him is the experience: people should leave an event feeling it was worth their time, and some of them will stay connected for years.

His practical formula is to keep events small and regular, centralise the operational work, rely on local volunteers to moderate, and collaborate with similar groups rather than treat them as rivals.

  • Value comes first. Create something people find worthwhile before you think about scale or revenue.
  • Small events work best. Jatin has found that gatherings of around 20 to 25 people produce the best engagement and feedback.
  • Centralise the work. Most of the operating work sits at the centre, so a city only needs one person to moderate.
  • Collaborate, do not compete. The same people attend many communities, so co-hosting helps everyone.

How did eChai Ventures start and grow?

Jatin studied engineering in Ahmedabad and worked in sales roles, including enterprise IT sales in Gujarat. He felt there was a need to bring together people like himself, and the first idea was to help students with exposure to the entrepreneurship ecosystem.

The format that stuck was the simple meetup, where people share their journeys and discuss how they can help each other. Over the years it grew from Ahmedabad to other cities in India and then abroad, with Singapore an early international step around 2014. The eChai Ventures network is a good example of a meetup-led community.

  • Early events were organised through personal networks and Facebook events.
  • Former members who moved cities or countries started new chapters.
  • The conversation stays focused on sharing your journey and how you can help others.

How does eChai run events across so many cities?

Jatin described a largely centralised model. Speakers, marketing and the operating playbook are handled centrally, and each city needs mainly one person who is willing to moderate the meetup.

He said this efficiency is what lets the team organise events in new places, including cities where nobody has a large local presence. Many of those moderators are volunteers who take a leap of faith on the idea.

  1. Find a local person interested in moderating.
  2. Handle speakers, venue partners and promotion centrally.
  3. Run a repeatable event format.
  4. Improve the playbook with every event.

How do you measure success and keep a community alive?

Jatin said he does not obsess over numbers. He pointed instead to whether the community keeps growing and whether members are growing along with it, and he described the physical event as difficult work that needs consistency.

On keeping a community from going quiet, his view is to start with a clear purpose and a valuable first activity, whether that is a group, a physical meetup or an online session, and to keep showing up.

  • Small events of 20 to 25 people give better feedback and engagement.
  • Consistent rituals matter more than any one big gathering.
  • Build goodwill ambassadors who talk about the community.

How can a startup community make money?

Jatin said there is no shame in having a business model, as long as there is real value. He mentioned sponsors and affiliates as options, and agreed that subscriptions can work when members get tangible value.

He also observed that many startup communities eventually evolve toward models such as running a fund or organising conferences.

How do you start a community from scratch?

Jatin’s advice to a first-time organiser was to create a larger purpose that people can believe in, then reach out personally to people who share it. If your purpose is clear and public, he said, like-minded people are likely to join.

He also suggested leaning on your own network and hosting popular guests to keep conversations going between bigger milestones.

  • Pick a niche where you can offer authentic knowledge.
  • Start with the people you already know.
  • Invite respected speakers to keep activity continuous.

Is the competition between communities a threat?

Jatin said the same founders often attend several communities, because they are looking for social experiences, and every community has its own vibe. He sees that as a reason to get better at the experience rather than worry about rivals.

eChai almost never runs an event alone. Every event has a co-host, such as a co-working space or a similar community, and Jatin said that maturity to work together makes things easier. He also advised making conscious effort to reach audiences you do not naturally attract, through partnerships.

Further reading and sources

Frequently asked questions

How big should startup community events be?

Jatin Chaudhary has found that smaller events of roughly 20 to 25 people tend to give the best engagement and the best feedback. Large conferences can work, but small, regular meetups make it easier for people to connect and for organisers to learn what members want.

How can I keep my online community from going inactive?

Start with a clear purpose and make sure the core activity is valuable to members. Stay consistent with regular rituals, whether those are meetups or online sessions, and invite guests and volunteers so the activity does not depend only on you.

Can a startup community make money?

Yes. Jatin said there is nothing wrong with a business model as long as the community creates real value. Sponsorships, affiliates and paid memberships were mentioned, and some communities later move into funds or conferences.

Conclusion

Jatin Chaudhary’s story shows that a community grows from consistent value, not clever tools. Small, regular events, a central operating playbook and a spirit of collaboration let eChai Ventures reach many cities from a single starting point.

If you are building a community, decide the purpose, host your first small gathering and keep a steady rhythm. The scale will follow the value.

Want more conversations like this? Join The Builders Club, our community of 35,000+ founders and CXOs, and explore more episodes of the Startup Founders Podcast.

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Why the Self-Serve PLG Playbook Fails with Indian Enterprise CXOs (And the High-Touch Assisted Model That Actually Wins)

Self-serve PLG works when the user is also the buyer. In Indian enterprises, they almost never are. A product-led funnel can get your tool into a team’s hands, but it rarely gets a CXO to sign. The model that wins is a high-touch, assisted motion that uses product usage as proof, not as the whole sales strategy. Here is why the standard playbook stalls in India’s large organisations, and what to run instead. Why does the self-serve PLG playbook fail with Indian enterprise CXOs? Product-led growth, as described by pioneers such as OpenView, assumes that users discover, try and adopt the product themselves, and that revenue follows usage. That assumption holds for tools with low risk, low price and individual buyers. Enterprise buying in India breaks all three conditions at once. The user is not the buyer. An analyst may love your tool. The budget sits with a CIO, CFO or business head who has never opened it. Risk is organisational. A CXO signs against security, vendor-continuity and reputational risk, none of which a free trial answers. Trust is personal. Decisions often move on credibility, references and conversations with someone they respect, not on a sign-up flow. Does a free trial or freemium plan ever work in Indian enterprises? It can work for teams, departments and SMB-sized units, where one manager has a card or small discretionary budget. It rarely scales to the top accounts without a human who turns usage into a business case. What does the high-touch assisted model actually look like? Assisted does not mean old-fashioned. It means every stage of the product experience is paired with a person who removes a specific obstacle. Stage Pure self-serve PLG Assisted model for Indian enterprises Discovery Organic search, product trial Warm introduction, peer room, referral Evaluation Self-guided trial Guided pilot with named success criteria Decision User upgrades with a card Business case built for the CXO and the committee Contracting Click-through terms Negotiated MSA, security review, procurement Expansion In-app prompts Account lead plans rollout across divisions How do you turn product usage into a signed enterprise contract? Use the product as the evidence, and a person as the translator. A practical sequence: Find your champion. Identify the user who gets the most value and ask them to explain the problem in their own words. Quantify the result. Convert usage into time saved, errors avoided or revenue influenced, in a one-page summary the CXO can read in two minutes. Map the buying committee. Ask your champion who else must say yes: IT, security, finance, legal, and the business owner. Run an executive conversation. A founder or senior lead speaks to the CXO about outcomes and risk, not features. Offer a scoped commitment. A defined pilot or first-division rollout with clear exit and expansion terms reduces perceived risk. When should you still invest in self-serve? Do not abandon it. Use self-serve as the top of the funnel and as a signal engine. Track which accounts have several active users, which teams invite colleagues, and which admins explore security settings. Those are the accounts your sales team should call first. Think of it as product-qualified leads feeding a human-led close. Many global companies now run exactly this hybrid, and it fits Indian enterprise buying better than a pure self-serve approach. FAQ Is PLG dead for B2B SaaS in India? No. PLG is useful for building awareness, usage data and champions inside accounts. It fails as the only motion for large enterprises, where committees, security reviews and relationships decide the contract. A hybrid model works better. What is a product-qualified lead (PQL)? A PQL is an account or user whose in-product behaviour suggests buying intent, such as multiple active teammates or admin-level exploration. Sales teams use PQLs to prioritise who to approach with a human conversation. How many people does an assisted enterprise sale need? It depends on deal size, but you typically need one senior owner for the relationship, one technical resource for security and integration questions, and a customer success lead after signing. Founders often cover the first two roles in early deals. Conclusion PLG gets you into the room, but it does not get a CXO to sign. In Indian enterprises, winning sales pair product evidence with human trust: a champion, a business case, a guided pilot and a senior conversation. Building an assisted enterprise motion? Meet founders and CXOs who have done it at The Builders Club, and bring your toughest sales question to our next roundtable. Join The Builders Club. About the author: Sohail Khan is Founder and Director of The Builders Club, a professional community of 35,000+ founders and CXOs across India, UAE, Singapore and the US.

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